Welcome to Mithila Store (mithilastore.com)
Mithila Store, operated by Devexis India, is dedicated to delivering high-quality Mithila products to customers across India and abroad. This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order on Mithila Store, you agree to the terms outlined in this policy.
1. General Overview
- Shipping services for Mithila Store are facilitated through ShipRocket, a trusted third-party logistics platform.
- We strive to ensure timely delivery of your orders while maintaining transparency and reliability throughout the shipping process.
- Due to our product dropshipping model, the shipping timelines may vary depending on the vendor’s location and availability of the product.
2. Shipping Destinations
- Domestic Shipping: Available across India, covering urban and rural areas.
- International Shipping: Select products are eligible for shipping to international destinations. Any customs duties, taxes, or additional charges for international orders are the responsibility of the customer.
3. Shipping Charges
- Domestic Orders: Shipping charges are calculated based on the weight, dimensions, and destination of the order. Exact charges will be displayed at checkout.
- International Orders: Charges vary depending on the destination and shipping mode selected.
4. Order Processing Time
- Orders are processed within 1–3 business days from the date of confirmation, subject to product availability.
- For products fulfilled via dropshipping, processing times may be extended depending on the vendor’s location and inventory status. Customers will be notified of any delays.
5. Estimated Delivery Time
- Domestic Orders: Delivery typically takes 5–7 business days after the order is shipped. Remote areas may require additional time.
- International Orders: Delivery time may range from 10–20 business days, depending on the destination and customs clearance.
6. Tracking Your Order
- Once your order is shipped, you will receive a tracking ID and link via email or SMS.
- Customers can track their shipments on the ShipRocket platform or through the tracking link provided.
7. Important Shipping Notes
A. Dropshipping Orders
- Some products on Mithila Store are shipped directly by our vendors under a dropshipping arrangement. Delivery times and shipping origins may vary.
- Customers will be notified if their order is fulfilled via dropshipping.
B. Failed Delivery Attempts
- In case of failed delivery due to incorrect address, unavailability, or other reasons, the shipment will be returned to the sender. Reshipping charges may apply.
C. Split Shipments
- If your order contains multiple products, it may be shipped in separate packages depending on the vendors’ locations. You will be notified in such cases.
D. Delays Beyond Control
- Delays caused by unforeseen circumstances such as weather conditions, natural disasters, or customs clearance are beyond Mithila Store’s control. We appreciate your patience in such situations.
8. Order Modifications or Cancellations
- Orders can be modified or canceled only before they are shipped. Once shipped, changes cannot be accommodated.
- Please contact us at support@mithilastore.com or call us at +91-11 693 11222 for assistance.
9. Lost or Damaged Shipments
- Mithila Store ensures proper packaging and secure transit. However, if an order is lost or damaged during shipping:
- For Domestic Orders: A replacement or refund will be initiated after verification with ShipRocket.
- For International Orders: Claims will be processed based on the shipping provider’s policies.
10. Vendor and Partner Collaboration
- Vendors are responsible for providing accurate inventory updates and ensuring timely dispatch of products.
- ShipRocket, as our logistics partner, ensures reliable delivery while adhering to quality and performance standards.
11. Contact Us
For any questions, concerns, or issues related to shipping, please reach out to our support team:
Email: support@mithilastore.com
Phone: +91-11 693 11222
At Mithila Store, we are committed to delivering the cultural richness of Mithila to your doorstep with efficiency and care. Thank you for choosing Mithila Store, an initiative by Devexis India, to celebrate the essence of Mithila in every product.