Welcome to Mithila Store (mithilastore.com)
Mithila Store, operated by Devexis India, values your satisfaction and is committed to providing high-quality products that reflect the cultural essence of Mithila. In the rare instance that you are not satisfied with your purchase, our Returns Policy outlines the conditions and procedures for returning products. By shopping on Mithila Store, you agree to the terms outlined below.
1. General Return Eligibility
- Returns are accepted only for eligible orders that meet the conditions outlined in this policy.
- Products marked as non-returnable or purchased during clearance sales are not eligible for returns.
- Return requests must be initiated within 7 days of order delivery.
2. Conditions for Returns
A. Returnable Orders
You may return a product if:
- Defective/Damaged Products: The product was received in a defective or damaged condition.
- Incorrect Product: The product delivered is different from what was ordered.
- Quality Concerns: The product does not meet the expected quality standards as advertised.
B. Non-Returnable Orders
Returns are not accepted in the following scenarios:
- Products that show signs of use, tampering, or damage caused post-delivery.
- Items that were explicitly marked as non-returnable at the time of purchase.
- Customized, personalized, or perishable items.
3. How to Initiate a Return
- Customers must initiate a return by contacting our support team at support@mithilastore.com or +91-11 693 11222 with the following details:
- Order ID
- Reason for the return
- Supporting evidence (e.g., photos of defective or incorrect products)
- Once your return request is approved, you will receive instructions on how to proceed.
4. Return Process
A. Packaging and Condition
- Returned products must be:
- In their original condition, including packaging, tags, and any accessories.
- Properly packaged to avoid damage during transit.
B. Return Shipping
- For domestic orders, Mithila Store will provide a return shipping label or guide you on the shipping process.
- For international orders, customers are responsible for return shipping costs, including any customs duties or taxes incurred during the return.
C. Verification and Approval
- After the returned product is received, it will be inspected for compliance with our return conditions.
- Once verified, you will be notified of the approval or rejection of your return.
5. Refunds for Approved Returns
- Upon approval, refunds for returned items will be processed in accordance with our Refund Policy.
- Refunds will be initiated within 7–14 business days and credited to the original payment method.
6. Special Notes for Dropshipping Orders
- Some products are fulfilled via dropshipping and may require additional verification with the vendor. This may cause delays in the return and refund process.
- If a vendor rejects the return, Mithila Store may be unable to process the return request. Customers will be notified in such cases.
7. Failed Returns
- Incomplete, incorrect, or damaged returns that do not meet the specified conditions will not be accepted, and no refunds will be issued.
- If a rejected return needs to be shipped back to the customer, the cost of reshipping will be borne by the customer.
8. Contact Us
For any questions or concerns regarding returns, please contact us at:
Email: support@mithilastore.com
Phone: +91-11 693 11222
At Mithila Store, we strive to make every shopping experience delightful. Thank you for choosing Mithila Store, an initiative by Devexis India, to bring the cultural treasures of Mithila to your doorstep.