Refund Policy
Welcome to Mithila Store (mithilastore.com)
Mithila Store, operated and managed by Devexis India, strives to ensure customer satisfaction by offering authentic Mithila products sourced from trusted vendors. However, we understand that there may be instances where you may require a refund. This Refund Policy outlines the terms and conditions under which refunds are processed. By shopping on mithilastore.com, you agree to the terms stated below.
1. General Refund Eligibility
- Refunds are applicable only to eligible orders, which meet the conditions outlined in this policy.
- Orders are not eligible for a refund if the vendor, seller, or merchant incurs a loss due to any reason, such as the unavailability of returned items or damage caused by the customer.
- Refund requests must be initiated within 7 days of order delivery.
2. Conditions for Refund
A. Refundable Orders
- Defective/Damaged Products: If the product is received in a defective or damaged condition, you are eligible for a refund upon return.
- Incorrect Product: If you receive a product different from what you ordered, the refund will be processed after verification.
- Non-Delivery of Product: If your order is not delivered within the specified time frame due to reasons within Mithila Store’s control, a refund can be requested.
B. Non-Refundable Orders
- Products marked as non-returnable or on clearance sale at the time of purchase.
- Orders where the return process is not initiated or completed by the customer.
- Items that show signs of use, damage, or tampering post-delivery.
3. Refund Process
A. Requesting a Refund
- Customers must initiate a refund by contacting our support team at support@mithilastore.com with the following details:
- Order ID
- Reason for the refund
- Supporting evidence (e.g., photos of defective products)
B. Product Return Process
- Refunds will only be initiated after the customer ships the product back to the address provided by Mithila Store.
- Returned products must be:
- In their original condition, including packaging, tags, and accessories.
- Properly packaged to avoid damage during transit.
C. Refund Timeline
- Refunds will be processed after the returned product has been received and inspected.
- Once the refund request is approved, The Refunded Amount will be processed and credited within 2-10 Days to the original mode of payment.
4. Payment Gateway and Online Transactions
- All payments on Mithila Store are processed under the name Devexis India via secure third-party payment gateways.
- Refunds will be credited to the same payment method used for the original transaction.
- Any transaction fees or charges incurred during the payment process are non-refundable.
5. Special Notes for Dropshipping Orders
Mithila Store may engage in dropshipping for some products, and the following terms apply:
- Extended Timelines: Refunds for dropshipping orders may take longer due to additional verification and communication with third-party vendors.
- Vendor Policies: Refund eligibility may depend on the policies of the vendor fulfilling the order. Ineligible returns from the vendor’s side may void the refund request.
- International Returns: Customers are responsible for return shipping costs for international orders, including any customs duties or taxes incurred.
6. Refund Disputes and Resolution
In cases of dispute regarding refund eligibility, Mithila Store reserves the right to assess and resolve the matter at its sole discretion.
7. Exclusion of Liability
- Mithila Store and Devexis India are not responsible for delays in refunds caused by third-party payment processors or card issuers.
- We do not guarantee refunds for products that are lost, damaged, or misused during the return process.
8. Contact Us
For any questions or concerns regarding this Refund Policy, please reach out to us at:
Email: support@mithilastore.com
Phone: +91-11693 11222
At Mithila Store, we value your trust and are committed to making every shopping experience pleasant. Thank you for choosing Mithila Store – an initiative by Devexis India to bring the cultural treasures of Mithila to your doorstep.